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Privacy Notice

This Privacy Policy applies when you use this website, whether via desktop computer, mobile device, or tablet, or other online services (collectively, "services") that links or refers to this site. It does not govern or apply to information collected or used by Mouthpiece Express LLC through other means.


For Users in European Economic Area (EEA) & Switzerland

If you are a user in the EEA or Switzerland, the following information applies with respect to personal data collected through your use of our services.

We process personal data consistent with our disclosures in this Privacy Policy. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide services to you; and (3) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedoms related to data privacy.

Transfers: Personal data we collect may be transferred to, and stored and processed in, the USA or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of personal data are subject to appropriate safeguards.

Individual Rights: If you are a resident of the EEA or Switzerland, you have certain rights under Chapter 3 of the EU General Data Protection Regulation ("GDPR"). To make a request or otherwise exercise your rights under Chapter 3 of the GDPR, you can contact us here. In order to respond to your request, we will need to verify your identity and residency and may require you to provide us with supporting information. Also, you may access or modify your mouthpieceexpress.com account on the My Account page. This link will allow you to update your subscription to electronic newsletters and promotions and to view your order history, among other things.


For All Users
Information We Collect

We collect personal information about our users relevant to the use of our services and for the purpose of processing purchases and sending electronic newsletters and promotional offers.

Information You Provide To Us

For example, during account creation, we may ask for information such as your name, e-mail address, street address, job or professional status and industry, and related information. When you buy something, we will collect payment information, such as your credit card number and expiration date, on an embedded page hosted on PayPal servers, or as part of a mobile device payment flow hosted on PayPal servers. No payment information is processed or stored on our servers.

We also collect information that you provide us when you submit images, photos, or other content to the services, such as our mouthpiece trade-in plan. We may ask you for additional information at other times, such as when you enter a contest or participate in a promotion, or when you order products from us or otherwise engage with our services.

Information About Your Use Of Our Services

In addition to the information you provide to us directly, we may collect information about your use of services. For example, we may collect:

 • Device information - such as hardware model, IP address, other unique device identifiers, operating system version, browser type and settings, such as language and available font settings, and settings of the device you use to access services.
 • Usage information - such as information about the services you use, the time and duration of your use of services and other information about your interaction with content, and any information stored using cookies.
 • Location information - such as your computer IP address, your mobile device GPS signal or information about nearby WiFi access points and cell towers that may be transmitted to us.
 • Information From Third-Party Sources: We may receive information about you from publicly and commercially available sources, as permitted by law, which we may combine with other information we receive from or about you. For example, we may receive information about you from a social media site if you connect to the services through that site.

You may choose not to provide us with certain types of information, but doing so may affect your ability to use or receive some of the services.

How We Use Information

We use information to provide and manage the services you request. This includes, for example, processing your product order, sending you electronic newsletters, or enabling you to participate in the features provided by our services. It also includes providing personalized content and recommendations to you by email. Through such features, we are able to bring you information and drive content that is tailored to your individual interests and needs.

We use your information to contact you. We will contact you by email regarding order status. We may periodically contact you with offers and information about our services and the services of manufacturers with whom we are franchised, including any services in connection with your accounts, online surveys, legal notices, features that you are entitled to access, and other information. You may opt out of receiving email messages from us by following the instructions contained in those email messages.

We may use your information to better understand our customers and site users. Our services gather information on user demographics and interests based on the information that you provide. We do this to better understand and serve our users, and to improve our products and services.

We use your information to protect the rights of our services and others. We may use your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of our services, employees or agents, or other users, and to comply with applicable law.

We may otherwise use your information with your consent or at your direction.

Sharing of Information

We may share information with the manufacturers or companies we represent in order to serve your direct requests or your need for services. An example would be product dropshipping - which would require the sharing of your name and address for product customization and/or delivery.

We may share your information with other parties when required by law or as necessary to protect, enforce, or defend the legal rights, privacy, safety, or property of our services, our employees or agents or users or to comply with applicable law or legal process, including responding to requests from public and government authorities.

We reserve the right to transfer any information we have about you in the event that we sell our business or assets to a third party, such as in the event of a merger, acquisition, or in connection with a bankruptcy reorganization.

In addition to the sharing described in this Privacy Policy, we may share information about you with third parties whenever you consent to or direct such sharing.

We may also share other information with third parties in a manner that does *not* identify particular users, including, for example, aggregated data about how users are using our services.

Embedded Content and Links to Third-Party Sites and Services

Our services may embed content from, or link to, third-party websites and services, including manufacturer websites and social media platforms, that are outside of our control. We are not responsible for the security or privacy of any information collected by other websites or other services. This Privacy Policy, though it may contain information about third-party services, does not govern third-party content or services, and we encourage you to review the privacy statements applicable to the third-party websites and services you use.

How to Access or Update Your Information & Other Privacy Choices

You may access or modify your mouthpieceexpress.com account on the My Account page. This link will also allow you to update your subscription to electronic newsletters and promotions and to view your order history, among other things.

You may also opt out of receiving commercial email messages from us - which may be targeted based on the information you provide or the services you use - by following the instructions contained in those email messages.

Data Security

We have in place physical, electronic and managerial procedures to protect the information we collect online. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

Other Information

Children Privacy: We do not knowingly collect any personal information from children under the age of 16 without parental consent, unless permitted by law. If we learn that a child under the age of 16 has provided us with personal information, we will delete it in accordance with applicable law.

Your California Privacy Rights: (a) California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. Please note that we do not share personal information with third parties for their own direct marketing purposes. (b) California residents who are registered users of the Services and are under the age of 18 are entitled, in accordance with California law, to request and obtain removal of content and information that they themselves provide while using our services. You may request such removal by emailing us at sales@mouthpieceexpress.com. In your request, please provide a description of the material that you want removed and information reasonably sufficient to permit us to locate your account by including your name, email address and/or mouthpieceexpress.com website username, mailing address (including city, state, zip), and the subject line "California Removal Request" so that we can process your request. Please note that your request does not ensure complete or comprehensive removal of the material.

Do-Not-Track Signals and Similar Mechanisms: Some web browsers may transmit "do not track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, our services currently do not take action in response to these signals.

International Transfers: Our services are headquartered in the USA. Please be aware that information you provide to us or that we obtain as a result of your use of our services may be collected in your country and subsequently transferred to the United States or to another country in accordance with applicable law. By using our services, you consent to the collection, international transfer, storage, and processing of your information. Please see also: Users in the European Economic Area (EEA) and Switzerland.

Changes to Our Privacy Policy

We will notify you of changes by posting changes here, or by other appropriate means. Any changes to the Privacy Policy will become effective when the updated policy is posted. Your use of our services or your provision of personal information to use our services following such changes indicates your acceptance of the revised Privacy Policy.

Online Tracking & Advertising

How we use Cookies and similar technologies and how to disable these technologies: We and third parties that provide content, advertising, or functionality or measure and analyze ad performance on our services, may use cookies, beacons, mobile ad identifiers, and similar technologies to facilitate administration and navigation of a website in order to better understand and improve services, to determine and/or improve advertising, and to provide you with a customized online experience.

Cookies are small files that are placed on your computer when you visit a website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example:

 • Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit.
 • Cookies can help us and third parties understand which parts of our services are the most popular because they help us see which pages and features visitors access and how much time they spend on the pages. By studying this kind of information, we are better able to adapt our services and provide you with a better experience.
 • Cookies help us and third parties understand which ads you have seen so that you do not receive the same ad each time you access a service.

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of our services.

We, along with third parties, may use technologies called beacons or "pixels" that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. Beacons are used for a variety of purposes, including to analyze the use of services and (in conjunction with cookies) to provide content and advertising that are more relevant to you.

We, along with third parties, may use other kinds of technologies, such as Local Shared Objects (also referred to as "Flash cookies") and HTML5 local storage, in connection with our services. We also may use unique identifiers associated with your device, such as mobile ad identifiers. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings.

Additional Choices With Respect To Targeted Advertising

As described above, we and third parties may use cookies and other technologies to facilitate the serving of relevant ads to you. For example, these technologies help determine whether you have seen a particular advertisement before, and avoid sending you duplicate advertisements. You can learn more about certain types of targeted advertising by visiting the Digital Advertising Alliance website.


To Cease Communication From Mouthpiece Express

You always have the option to decline future communications from Mouthpiece Express indefinitely by taking one of the following steps:

  1. Send an email to sales@mouthpieceexpress.com with information sufficient to permit us to identify your services account.
  2. Log in and change your email settings in My Account.
  3. Send post-mail to the address below with information sufficient to permit us to identify your services account.
    Mouthpiece Express
    2030 East Main Street
    Salem, VA 24153
 
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P.O. Box 20239 Roanoke, VA 24018 USA
Copyright © 1998 Mouthpiece Express, LLC.
All Rights Reserved.